1. Any Front of House and Back of House or Essential Consumable item sold by AES may be returned for a refund or replacement within 30 days of order, provided that they are unused and are returned to us in their original packaging and are accordingly in a saleable condition.
  2. Any Front of House and Back of House or Essential Consumable item sold by AES that is subsequently unwanted and is neither damaged or faulty that is returned after 10 days of order, will be charged a 25% restocking fee, based on the order value.
  3. All items are guaranteed in accordance with the manufacturer's warranty or for one year from the date of purchase unless otherwise stated.
  4. Goods reported faulty within the specified warranty period may be repaired or exchanged at the manufacturer's discretion. 
  5. Goods that are delivered damaged must be reported to us within 24 business hours.  
  6. Goods that are missing from an order must be reported to us within 7 days of order.